We carefully inspect every order before dispatch. If you receive an incorrect, damaged, or defective product, we're here to make it right with a replacement in accordance with this policy.
Replacement requests must be submitted within 7 days of receiving your order.
A continuous, unedited unboxing video is required for every replacement request.
Tijva offers replacements only. Refunds are not available.
If your claim is approved, Tijva will cover the replacement shipping charges.
A replacement request may be approved if you receive:
All replacement requests must be submitted within 7 days of receiving your order. Requests submitted after this period may not be accepted.
To protect both our customers and our business from fraudulent claims, a continuous and unedited unboxing video is mandatory for every replacement request.
The video must begin before opening the courier package and continue until the product has been completely unpacked and inspected.
Claims submitted without a valid unboxing video may be declined.
Once we receive your replacement request, our support team will review the provided information and evidence. If the request meets our policy, we will arrange a replacement as quickly as possible.
When a replacement request is approved because of an incorrect, damaged, or defective product, Tijva will bear all shipping expenses related to the replacement.
Tijva does not provide refunds. Eligible issues are resolved through product replacement only.
Unless explicitly mentioned on a product page, products sold by Tijva do not include a store warranty. Any manufacturer warranty, where applicable, remains the responsibility of the respective manufacturer.
If you believe your order qualifies for a replacement, please contact our support team within 7 days of delivery and include your order details along with the required unboxing video.
